Your Communication Skills Resource Center
Click to hear an audio introduction from Al.
Listening does not take place in the ears. Hearing takes place in
WE LISTEN WITH OUR HEADS
Animals hear; people listen.
Animals hear sounds and react. People hear words and they can
We need to evaluate more than just the words. We need to become
We need to think through how the messages affect our business and
If we do not understand the words and their meanings, we need to ask questions, make comments, or seek clarification so we can make correct decisions.
WE LISTEN WITH OUR EYES
Listening doesn't just involve hearing the words. We need to watch the person's body language and facial expressions to ensure the nonverbal messages match the oral ones. If we become distracted, we can miss an important clue that indicates what we are hearing does not truly relate to reality. This is not to say the speaker is lying. What the words say and how the person delivers them might indicate uncertainty, confusion or doubt on the speaker's part.
For example, if you ask an employee, "Do you understand?" The
On the other hand, if you do not maintain eye contact while you
WE LISTEN WITH OUR VOICES
listening does not involve total silence on the part of the
We listen with our voices by giving appropriate responses as the
It could be a response like," I see," "I hear you," or I'm with
Or, you can display your understanding by repeating or
WE LISTEN WITH OUR HEARTS
Listening is an attitude. To be a truly effective listener, "Ya
gotta wanna." That's a phrase I heard many years ago when I first
We all like to think we have value. When you show people you care
Employers who stress, model and train employees on listening
Listen between your ears. If you don't, you lose.
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Al Borowski, MEd, CSP, PP
Certified Speaking Professional
Professor of Positivity
Connect all the Dots
PO Box 24505
Pittsburgh, PA 15234
877-902-3314 Toll Free
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© Al Borowski 2006 All rights reserved