Customer Service Training

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Communication Skills
Business Writing Skills
E-mail Writing Skills
Listening Skills
Presentation Skills
Training Leaders to
Train Skills
Telephone Skills
Customer Care Skills
Resumes and Cover

Click  to hear an audio introduction from Al.

Click here to receive
21 Common Sense Customer Care Practices
Click here to receive
10 Questions to Measure Your Commitment to Customer Care
To receive Both of the above tools,
click here.

Customer Service Skills Training

Rather than focusing on customer service, Al Borowski shows you how to win and keep customers with Customer Care. Al's three-step strategy, called Win-Win-Win, is easy to learn, easy to remember, and easy to use strategy to improve customer care.

Keynote Presentations
30 to 60 minute presentations

Win-Win-Win…A Better Customer Service Model

Breakout Sessions or Department Meetings
60 minute  to three hour sessions

Win-Win-Win…A Better Customer Service Model

One or two day sessions

Win-Win-Win…A Better Customer Service Model

Related Educational Materials

Articles for your Newsletter

I Just Don't Get It!

The Proper Use of Voice Mail and E-mail Promotes Customer Service

Agreeable Disagreeing

The Customer Care Prayer

Putting the "Custom" Back in Customer


Please call 1-877-902-3314 to arrange dates, times and topics.

Free Communication Skills UseLetter. Ideas to help you take your career to The Next Level with The Elevator.



Communications Skills

Customer Service autohor, speaker and trainer,Al Borowski

Al Borowski, MEd, CSP, PP
Certified Speaking Professional
Professor of Positivity

Connect all the Dots
PO Box 24505
Pittsburgh, PA 15234
877-902-3314 Toll Free
412-561-7035 Fax
Contact Al
National Speakers Association member trains on Customer Service International Listening Association member provides workshops to improve customer service Certified Speaking Professional provides workshops on Customer Care
Customer service training expert, Al Borowski, talks Customer Care

Seek knowledge. Pursue Wisdom. Share the wealth.

The Communication Skills involved in sales, telephone skills, customer service, presentation skillswriting business letters, listening skills, effective email  and training the trainer come together when Al Borowski helps you Connect All The Dots. Al's high energy, content-rich, fun-filled presentations help business professionals get the complete picture when they speak, listen or write.

© Al Borowski 2006 All rights reserved

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