Customer Service Training

 

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Click  to hear an audio introduction from Al.

Win-Win-Win... A Better Customer Service Model

Win More Customers

Keep More Customers

Customers now expect more than customer service or customer satisfaction. They want more. They want Customer Care.

This program will show you a three-step strategy that helps you turn your customers into your best form of advertising.

When your focus is only on customer service, your customers might tell others, "Yes, I've done business with them."

When your focus is only on customer satisfaction, they might say, "I've never had any problems with them."

With the Win-Win-Win Model, your customers will say, "I love doing business with them."

View The Customer Care Prayer  This short poem summarizes behaviors, attitudes, and skills required to provide Customer Care.

Participants in Al's Customer Care Keynotes, Breakout Sessions, and Workshops receive an 11 x 8 1/2 copy of his poem, "The Customer Care Prayer." This short poem summarizes behaviors, attitudes, and skills required to provide Customer Care.
Related Article Agreeable Disagreeing

For more information on this program, please complete the form below.

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Al Borowski, MEd, CSP, PP
Certified Speaking Professional
Professor of Positivity

Connect all the Dots
PO Box 24505
Pittsburgh, PA 15234
412-561-7628
877-902-3314 Toll Free

al@connectallthedots.com
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Customer service author, speaker, and trainer, Al Borowski, is a member of National Speakers Association Customer service author, speaker, and trainer, Al Borowski, is a member of International Listening Association Customer service author, speaker, and trainer, Al Borowski, is a Certified Speaking Professional
Customer service author, speaker, and trainer, Al Borowski

Seek knowledge. Pursue Wisdom. Share the wealth.

The Communication Skills involved in sales, telephone skills, customer service, presentation skillswriting business letters, listening skills, effective email  and training the trainer come together when Al Borowski helps you Connect All The Dots. Al's high energy, content-rich, fun-filled presentations help business professionals get the complete picture when they speak, listen or write.

Al Borowski 2004 All rights reserved

Free Communication Skills UseLetter. Ideas to help you take your career to The Next Level with The Elevator.


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Let Al bring one of his high energy, high content, high involvement keynotes to your organization. Research and practical experience shows we learn more, learn it faster and retain it the longest when we have fun, get involved and see immediate application and value.

Each 30 to 60 minute presentation includes a custom designed handout that participants can take back to their work place and display in their work area as a reminder of the techniques they learned.

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