Customer Service Training
Click to hear an audio introduction from Al.
Win-Win-Win... A Better Customer Service Model
Win More Customers
Keep More Customers
expect more than customer service or customer satisfaction. They
want more. They want Customer Care.
When your focus is
only on customer satisfaction, they might say, "I've never had any
problems with them."
Participants in Al's Customer Care Keynotes, Breakout Sessions, and Workshops receive an 11 x 8 1/2 copy of his poem, "The Customer Care Prayer." This short poem summarizes behaviors, attitudes, and skills required to provide Customer Care.
Seek knowledge. Pursue Wisdom. Share the wealth.
© Al Borowski 2004 All rights reserved
Let Al bring one
of his high energy, high content, high involvement keynotes to your
organization. Research and practical experience shows we learn more, learn
it faster and retain it the longest when we have fun, get involved and see
immediate application and value.
Each 30 to 60 minute presentation includes a custom designed handout that participants can take back to their work place and display in their work area as a reminder of the techniques they learned.