Customer Service Training

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Communications Skills

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to preview a three-minute Customer Care lesson

Workshops that work

One Day or Two Day Programs

Let Al put his vast experience and unique style to work for you.

He brings more than twenty years of communication experience to his action packed, highly interactive workshops. He has trained more than 20,000 participants as a seminar leader for The American
Management Association, Dun & Bradstreet, Penn State University,
Robert Morris University. and the Indiana University Executive Development Program.

Al works with companies who want their employees to communicate clearly and with people who want more impact in their presentations. He helps people save time, get better results and have fun when they speak, write or listen.

You can select from one or two day workshops, and, standard or custom programs. Participants receive a Workshop Manual that becomes a reference resource as part of the program.

business writing seminar leader, Al Borowski, offers at least 37 business writng tips

Win-Win-Win... A Better Customer Service Model

Win More Customers

Keep More Customers

Customers now expect more than customer service or customer satisfaction. They want more. They want Customer Care.

This program will show you a three-step strategy that helps you turn your customers into your best form of advertising.

When your focus is only on customer service, your customers might tell others, "Yes, I've done business with them." When your focus is only on customer satisfaction, they might say, "I've never had any problems with them."

With the Win-Win-Win Model, your customers will say, "I love doing business with them."

For: Employees who deal with internal or external customers

You will learn:

A Three Step Strategy for Providing True Customer Care
Strategic Listening Skills
How to Deal with Differing Communication Styles
Ways of Handling Angry People
15 Ways to Establish Rapport
Communication Skills that Help You Solve Problems or Prevent Them
Components of Effective Communication
- Barriers to Communication
- Results of Poor Communication
Team Building/Trust Building
50 Characteristics of Customer Care Representatives
15 Things Customer Care Reps Must Know
10 Questions that Measure Your Organizations Commitment to Customer Care
How to Use Questions Effectively
6 Types of Questions
- When To Use Them
- When Not To Use Them
Agreeable Disagreeing

Program Length: 6.5, 9, or 13 hours

Participants in Al's Customer Care Keynotes, Breakout Sessions, and Workshops receive an 11 x 8 1/2 copy of his poem, "The Customer Care Prayer." This short poem summarizes behaviors, attitudes, and skills required to provide Customer Care.

Agreeable Disagreeing

Al Borowski, MEd, CSP, PP
Certified Speaking Professional
Professor of Positivity

Connect all the Dots
PO Box 24505
Pittsburgh, PA 15234

412-561-7628
877-902-3314 Toll Free
412-561-7035 Fax

al@connectallthedots.com

Contact Al

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