Customer Service Training


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Communication Skills
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Training Leaders to
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Customer Care Skills
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Win-Win-Win... A Better Customer Service Model

Win More Customers

Keep More Customers

Customers now expect more than customer service or customer satisfaction. They want more. They want Customer Care.

This program will show you a three-step strategy that helps you turn your customers into your best form of advertising.

When your focus is only on customer service, your customers might tell others, "Yes, I've done business with them." When your focus is only on customer satisfaction, they might say, "I've never had any problems with them."

With the Win-Win-Win Model, your customers will say, "I love doing business with them."

For: Employees who deal with internal or external customers

You will learn:
  • A Three Step Strategy for Providing True Customer Care
  • Strategic Listening Skills
  • How to Deal with Differing Communication Styles
  • Ways of Handling Angry People
  • 15 Ways to Establish Rapport
  • Communication Skills that Help You Solve Problems or Prevent Them
  • Components of Effective Communication
    • Barriers to Communication
    • Results of Poor Communication
  • Team Building/Trust Building
  • 50 Characteristics of Customer Care Representatives
  • 15 Things Customer Care Reps Must Know
  • 10 Questions that Measure Your Organizations Commitment to Customer Care
  • How to Use Questions Effectively
  • 6 Types of Questions
    • When To Use Them
    • When Not To Use Them
  • Agreeable Disagreeing
Program Length: 6.5, 9, or 13 hours
Participants in Al's Customer Care Keynotes, Breakout Sessions, and Workshops receive an 11 x 8 1/2 copy of his poem, "The Customer Care Prayer." This short poem summarizes behaviors, attitudes, and skills required to provide Customer Care.
Related Article Agreeable Disagreeing

For more information on this program, please complete the form below.


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Al Borowski, MEd, CSP, PP
Certified Speaking Professional
Professor of Positivity

Connect all the Dots
PO Box 24505
Pittsburgh, PA 15234
877-902-3314 Toll Free
412-561-7035 Fax
Contact Al
Customer service training expert, Al Borowski, is a member of National Speakers Association Customer service training expert, Al Borowski, is a member of International Listening Association
Customer service training expert, Al Borowski

Seek knowledge. Pursue Wisdom. Share the wealth.

The Communication Skills involved in sales, telephone skills, customer service, presentation skillswriting business letters, listening skills, effective email  and training the trainer come together when Al Borowski helps you Connect All The Dots. Al's high energy, content-rich, fun-filled presentations help business professionals get the complete picture when they speak, listen or write.

Al Borowski 2006 All rights reserved

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One Day or Two Day Programs

Let Al put his vast experience and unique style to work for you.

He brings more than twenty years of communication experience to his action packed, highly interactive workshops. He has trained more than 15,000 participants as a seminar leader for The American
Management Association, Dun & Bradstreet, Penn State University,
and Robert Morris University.

Al works with companies who want their employees to communicate clearly and with people who want more impact in their presentations. He helps people save time, get better results and have fun when they speak, write or listen.

You can select from one or two day workshops, and, standard or custom programs. Participants receive a Workshop Manual that becomes a reference resource as part of the program.

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